Homebrew SpecialistPart-time hourly position at 17811 Davenport Rd, Dallas
Role and Responsibilities1. NTHBS Representative – You are the face of North Texas Homebrew Supply. You support and promote our customers and our homebrew and commercial brewing community. 2. Customer Service – You welcome and engage with customers, assess their needs, and offer relevant options and recommendations. You prepare and package their orders, ring them up, accurately collect payment, then help them to their vehicle. You resolve issues quickly and diplomatically. 3. Problem Solver – You listen, and ask questions. You take the time to understand where our customer is at and what they’re trying to accomplish. You provide a short list of relevant good/better/best solutions with pros and cons, and are comfortable asking another team member for help if you don’t know the answer. 4. Merchandising – You label and present products in the best way possible. You restock empty displays and bins, and keep the store clean and safe. You identify products that need to be replaced or re-ordered, and identify new products that should be considered for resale. 5. Networker – You always look for creative ways to engage both customers and NTHBS in the homebrew and commercial brewing communities.
Skills· You have three+ years of experience with commercial or home brewing beer, wine, mead, cider, and/or kombucha. You’ve probably built or modified some of your own homebrewing equipment. You regularly experiment with different recipes, ingredients, equipment, and techniques. You’ve probably ruined a batch or two, and know why it happened and how to not do it again. · You’re able to multi-task .. like assisting one or more customers or fulfilling an order while answering the phone and exchanging a CO2 bottle · You’re able to lift at least 55 pounds (a sack of grain) · You are knowledgeable and probably experienced with yeast lifecycles, propagation, harvesting, and sanitary practices and techniques. · You love chatting with homebrew friends about how they’re doing, upcoming events, the latest equipment, and what they’re brewing next
Behaviors· You’re Humble. You put as much energy into others’ ideas and requirements as your own. You listen actively, consider the options, and collaborate and compromise to get to the “best” solution for everyone. You recognize and compliment others’ successes and progress. You admit and correct your own mistakes. · You’re Hungry. You learn something every day. You’re positive and enthusiastic about homebrewing, our community, and the industry. You help others to be as excited about homebrewing as you are. · You’re Smart. You consider how others feel in your presence. You consider how they are expecting and receiving your questions and answers. You consider how you’re representing yourself and NTHBS to our community.
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